As a general rule, we recommend consuming most tea within 6 months of opening. Please see your package for the recommended best by date. The best by date for most of our tea is calculated by adding 2 years to the date the tea is finished processed. As there's minimum water activity in teas, it's shelf stable as long as you store tea in a cool place away from light and heat exposure. However, aged oolong is aged for at least 10 years. Highly oxidized tea gets more flavor in controlled storage environment. Therefore, its best by date is calculated by adding 5 years to the date the tea is packaged.

Borosilicate glass does not expend and contract easily as regular glass, therefore it's resistant to shatter due to extreme temperature changes. However, it is still susceptible to force trauma. In general, we recommend hand washing for our glass breware.

We currently roast single batch coffee on an Aillio Bullet. This roaster is an electric drum roaster that's incredibly energy efficient where giving us all detailed control comparable to a larger commercial coffee roaster. It allows us to roast coffee to order. Therefore ensures the ultimate freshness of your specialty coffee order.

Currently, we are not taking roast profile request. However, with our rotating seasonal single origin offerings, we offer 2 different profiles. Light roast is developed with a higher heat application initially. This often result in a more pronounced acidity and fruity characters. Medium roast focus more on the overall development. It often has a more subtle acidity, fuller mouthfeel and texture and generally more suited for espresso. * Light/medium roasts are terms we borrowed from roast degrees to communicate the different roast profiles we offer. It's not an indicator of bean color and water loss.

Coffee In A Pouch is a ready-to-brew product that aim to provide an easy solution to specialty coffee demand without a proper coffee setup. Sourced from specialty coffee roasters, coffee is then freshly ground, vacuumed and flushed with food grade nitrogen to preserve its ultimate flavors. All within 15 minutes! And by using a disposable pour-over coffee filter, making coffee is now much simpler. All you will need is hot water, an 8oz cup and this brewing kit.

Both our “immersion” and “bio-degradable” options are specially designed to work with any types of kettle, even directly from the hot water heater. So the answer is no. However, a gooseneck kettle is without a doubt, easier to pour. And if you want to try our “pour-over” option, a gooseneck kettle will give you a much better control over your brewing flow rate.

Nitrogen displaces ambient oxygen, therefore drastically slows down the oxidation of reground coffee.

Yes, my dear, very much. Stay clear from tap water if you’re not sure about the water quality from your region. Actually, stay clear from tap water, period. Distilled water is also not so ideal. The most ideal water for brewing coffee should have a PH level around 7, and TDS between 80 ppm to 150 ppm. We carry water re-mineralization capsules from Third Wave Water, which is a very conveneint way to create a water perfect for brewing coffee and tea.

I’m so glad you asked!! There are three styles of brewers available: immersion, pour-over and bio-degradable (in developement). Immersion and bio-degradable works by mostly steeping your water with coffee. Pour-over, on the other hand, namely works by perculate water through the coffee ground. Check out our About page for a close up tutorial and a detailed description. Happy brewing!

Yes, I swear. It won’t taste rancid, and it won’t stink. Boy scout’s honor! (but you should know that I was never a boy scout.) I would swear on James Hoffman though. This is so much better from the deli corner where the coffee beans is measure by a paper cup and the urn is NEVER washed. (one tiny disclaimer: don’t use tap water or distill water.) However, that is not to say that you can’t taste the difference. If you compare them side by side. Even when the extraction rate is almost identical. The freshly ground cup does taste a notch more vibrant and has more acidity.